Support & FAQ

Welcome to the support center! We are dedicated to making your NYC driving experience completely stress-free. If you can't find the answer to your question below, reach out to us directly.

Frequently Asked Questions

1. How do I cancel my subscription or free trial? All subscriptions are managed securely by Apple. To cancel, go to your iPhone's Settings > Apple ID (Your Name at the top) > Subscriptions. Tap on the app and select "Cancel Subscription." Make sure to cancel at least 24 hours before the trial ends to avoid being charged.

2. Which areas are covered by the app? Currently, we exclusively support the 5 boroughs of New York City: Manhattan, Brooklyn, Queens, The Bronx, and Staten Island.

3. The map shows "Yellow" (Metered), but the sign says it's free after 7 PM. How does the app handle this? The map is live. If you check the app at 6:30 PM, the street will be Yellow (Metered) because the meter is currently active. If you check that same street at 7:01 PM, the app will automatically turn it Green (Free). Always tap the colored line to see the "Next Rule" and exact time limits.

4. Does the app work offline? No. Because parking rules, street sweeping schedules, and AI analysis require live data to be 100% accurate, an active cellular or Wi-Fi connection is required.

5. How accurate is the data? We pull our raw data directly from the official City of New York Open Data portal. While our AI is highly trained to decode these rules accurately, temporary changes (like construction, film shoots, or emergency police blockades) may not always be reflected in the city's digital database. Always do a quick visual check of your surroundings.